Financial hardship, rebates & exemptions

Arrangements to Pay 

At times ratepayers may face financial difficulties in making rate instalment payments by the due dates.  Ratepayers who are suffering financial difficulties or are unable to pay their rate instalment in full should contact the Rates Section on 6333 6132, to make alternate payment arrangements. 

If you are experiencing significant financial hardship (loss of job, terminal illness, natural disaster etc), property holders may wish to complete a Financial Hardship Application form, which includes an assessment of the owners financial position, current income, and expenses. Please contact the Rates Section on 6333 6132 to discuss your situation. 

Exemption from Rates 

If a property is a church, school, charitable institution, hospital or the like, a rate exemption may be able to be claimed. For further details please contact the Rates Section on 6333 6132. 

Pension Rebates 

If you have a current Pensioner Concession Card, you may be able to claim a rebate. Call us on 6333 6132 or visit us at the Civic Centre with your card for more information. 

Council’s policy provides for a 50% rebate of rates and domestic waste charges to a maximum of $250 and up to $87.50 on water and sewerage charges. 

 

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