Supply of Bulk Filtered Drinking Water

Bulk Water Refill Stations

Council has installed 2 new Bulk Water Filling Stations in Hereford Street, Kelso. The project aims to give the community access to large volumes of potable water in the region available 24 hours a day, 7 days a week.

You may have noticed the installation of two new (Abberfield) water filling stations as part of an upgrade to access Council’s bulk drinking water supply. The finished project will see a total of four new water filling stations installed and operational at Hereford Street.

A new verification and payment process is has been established for the two water filling stations to help rural households during the drought, with the altered system designed to ensure the facilities are used responsibly and by the people they are intended to assist.

Why are these changes happening?
It is intended that these new water filling stations will eventually replace the current (Moneca) filling stations. The existing (Moneca) units are reaching the end of their life with limited parts available and better technology options available in newer units. The new water filling stations will offer different filling options/speeds and allow registered customers to purchase water without attending the Civic Centre.

What do I need to do?
All bulk water customers paying for access to Council’s bulk water drinking supply will need to register a debit or credit card with the new (Abberfield) water filling stations. This one-off card registration process will allow customers to purchase water without the need to attend the Civic Centre. It will also provide increased reliability and more efficient and versatile filling options.

How do I gain access to the new water stations?
To access the new (Abberfield) water stations, existing customers will need to undertake two actions:

1. Complete, sign and return (via email or in person at the Civic Centre) the attached User Registration Form – Hereford Street Water Filling Stations; and,
2. Use up all the credit on any existing (Moneca) cards. Note that this water must be used in accordance with the current level of Water Restrictions.

Council will aim to process registration forms immediately upon receipt, however may require up to two working days before user registration is confirmed. Customers are therefore encouraged to complete the registration process well in advance of needing access to water.

What if I am a Verified Primary Producer?
Verified Primary Producers will not need to complete the registration process at this time, as they will continue to use the existing (Moneca) water stations. Further advice will be provided when any changes are required.

As the existing (Moneca) stations will be phased out over time, there will be a transition period while both old and new bulk water stations are operational. However, this will be a temporary measure and customers are encouraged to undertake the new registration process at their earliest convenience.

Please see the attached  FAQ (Frequently Asked Questions), which provide further detail on the new water stations and the registration process.
Note : If you are a new owner of a property or a contractor to town you will also need to complete the Permit application for Water from Hereford Street attached. Please return this document to Council.

Bathurst Regional Council provides a bulk filtered drinking water supply for rural customers, and approved construction and works projects. This water is sourced from the Bathurst water supply system and has been treated to meet the Australian Drinking Water Guidelines. The water should be used in a conservative manner that is consistent with Bathurst’s current level of water restrictions.

Council has two dedicated bulk filtered drinking water filling stations located in Hereford Street between the Macquarie River and Gilmour Street.

Cost of Water
Council resolved at its meeting of 6 June 2018 to temporarily reduce the price of the bulk filtered water. Water now costs $2.50 per kL until further notice. This rate will be reviewed as conditions change.

Primary producers 
Council resolved at its meeting of 5 September 2018 to provide a limited free bulk filtered water supply for drought affected rural customers. Go to Free Water for Verified Primary Producers for more information.

Obtaining Water
To access the bulk filtered water, all customers must follow a two-stage process:

  1. Obtain a permit to access bulk water
    Customers must complete and sign an application form for a permit to access bulk filtered water. The completed form must be presented in person at the Engineering reception counter (top floor, Civic Centre, 158 Russell Street) during business hours. If approved, the permit is usually valid for the current level of restrictions only.

  2. Purchase or obtain water credit
    Permit holders need to visit Council’s cashiers during business hours to obtain a water card and prepay for water that will be credited to the water card. 

Customers need to have a female 50mm camlock fitting and appropriate hoses and fittings to suit their individual containers or tankers. See Supply Conditions for instructions on using the filling station.

Water Carters
As per the Public Health Act 2010 and Public Health Regulation 2012, bulk water carters who supply water to third parties must develop and adhere to a Quality Assurance Program (QAP). The QAP aims to ensure safe drinking water is provided to end users and must be submitted to NSW Health. Water carters must keep detailed records, undertake regular inspections, use appropriate equipment, and ensure tanks are clean and disinfected. See NSW Health Guidelines for Water Carters for details.



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