How do I make a complaint about a food business?
Do you have a complaint regarding suspected food poisoning?
Complaints regarding single-incident food borne illness (one person or multiple people from the same household) from a retail food premises can be made by contacting Council via phone 02 6333 6111, email at , post or in person at 158 Russell Street, Bathurst NSW 2795. Complaints regarding food borne related illness from non-retail premises or where there are multiple cases from different households, the NSW Food Authority needs to be contacted on 1300 552 406 or via the NSW Food Authority website.
Do you have a complaint regarding an unsafe, unhygienic food premises?
In addition to routine food safety inspections, our Environmental Health Officers are available to investigate consumer complaints or concerns about a particular food premises or activity.
Such complaints may include:
- Foreign matter in food such as hair, glass, or vermin
- Mouldy or rotten foods
- The sale of products past their use by date
- Poor food handling practices
- Dirty premises
- Pest activity in kitchens or dining areas.
Our role is to ensure compliance with the current food laws in a fair and reasonable manner. Our service does not extend to providing legal advice and does not seek compensation on behalf of customers.
Do you have a complaint regarding a manufacturer, wholesaler or butcher?
We do not have the power to regulate or inspect food manufactures, food wholesalers or butcher shops. Complaints regarding these businesses must be made by contacting the NSW Food Authority on 1300 552 406.
How can I find information about food premises that have been fined or prosecuted?
The NSW Food Authority’s name and shame register provides a list of food businesses that have been given a Penalty Notice or have been prosecuted in court for breaching food safety laws. Publishing the lists gives consumers more information to make decisions about where they eat or buy food.