What is BRC Alert?

BRC Alert is an alert system provided by Bathurst Regional Council that can send out alerts to registered users about local water and sewer emergency events via text, voice message and/or e-mail.

What is the system used for?

Council would utilise this service to notify anyone who has registered for any emergency issues such as the Boil Water Alert that occurred in 2013. However, this system also has the potential to assist other agencies such as State Emergency Services, NSW Rural Fire Service, Fire and Rescue NSW, and NSW Police who would authorise Council
to provide notification in wider emergency situations such as wide spread flooding and serve fire in the Bathurst region.  The system compliments existing warning mechanisms. The Bureau of Meteorology issues weather warnings
via the radio. These weather warnings are a good source of information and can provide valuable advice about weather conditions.

Do I need to register to get alerts?

Yes. Register to receive alerts by subscribing through the BRC Alert portal. You can then manage and update your own details. If you do not have an email address, contact Council by Email or you can Register by Telephone or Post. There is a hardcopy form you can fill out and send back to Council.

What if my property has a lot number not a street number?

Enter your suburb and street name and check the "No street number" check box.

When registering my property details I get the following error message.

“Your search returned too many results”

Narrow your search (for example, by providing a street number range) and try again.

Do I need to enter my unit number when registering my property details?

There is no need to enter unit or townhouse numbers when you register for BRC Alert. In these cases use either a number range or no numbers so long as this doesn't in turn lead to too many results (see above).

When registering, system tells me my email address already exists.

You or a member of your family may already be registered with that email address for the BRC Alert already.

1. Check with others who use that email address.

2. Use the forgotten password link - this sends an email to the registered address.

3. Email your details (name, address and contact numbers) to Council by Email or phone 6333 6111 and we
will investigate the matter for you.

I have forgotten my password to the BRC Alert Portal.

Use the forgotten password link to have your password reset. Your new password will be sent to your registered email address.

I submitted an EOI and am receiving alerts. Do I re-register for an online account?

All users have now been converted to self-service accounts. You should have received an email with your new log in details as part of the conversion process. If you did not receive an email please contact Council by EMAIL or phone 6333 6111.

When will I receive alerts?

Alerts may be sent at any time of the day or night. This includes voice messaging. Council is mindful however not to overwhelm residents with alert messages.

What will the alert say?

Alert messages will include basic information about the type of emergency, the level of threat and advice about action you may need to take.  Messages will also include details about where you can find more information such
as Council’s website.

How do I update my contact details?

It is important to keep your contact details up to date. If you are registered online, simply log in to your account and update your details, including how we contact you, through the BRC Alert portal. Alternatively contact Council.

 

Will I get a message to advise if the threat has passed?

BRC Alert may advise you if a situation has eased or the threat level has passed. Updated information about a local emergency event will be distributed on radio and published on Council's website, Facebook and Twitter sites.

 

How much will it cost to receive a message?

There is no cost to register. This is a free service for residents of the Bathurst Regional Council.

What if I don’t receive an alert message?

Every reasonable effort will be made to provide alert messages to registered users of the system at the earliest opportunity. Telecommunication networks may experience delays in the delivery of voice and text messages.  Please advise Council and your telecommunications carrier if you have any concerns about the delivery of messages.

What if I don’t have a phone or email, can I still receive alerts?

No. All the delivery methods for the alert system rely on access to a phone or the internet. However, it is only one of a number of public information tools. You will need to monitor your own surroundings, listen to the media, particularly local radio for information and stay in contact with neighbours. In the event of an emergency at your location listen to the advice of emergency service and council personnel.

Do I need to register everyone in my household?

One registration per household should be sufficient. However, you can register everyone in your home if you like. However, each person will require their own unique email address.

Can I Unsubscribe?

You can unsubscribe at any stage by sending an email to Council with your details - name, address and mobile number. However Council encourages you to maintain your registration to stay informed. Consider changing your preferred method of communication instead through "How we contact you". You could use this approach to temporarily disable this service, e.g. if you were travelling.

How is my privacy protected?

Bathurst Regional Council is collecting your personal information for the purposes of registering for Council's emergency communication system. The collection of this information is authorised under the Local Government Act
2009. Your information will not be given to any other person or agency unless you have given us permission or we are required to by law. For more information, see our Privacy Policy.

What happens if I have an answering machine?

The alert message will be played twice to allow enough time for your answering machine to record the message.